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TERMS AND CONDITIONS FOR THE USE OF www.astglobalshop.com AND FOR THE PURCHASE OF GOODS AND SERVICES

User Agreement

Application
This Terms applies to:
a.
the use of www.astglobalshop.com ("Website");
b.
all information stored on or receivable through the Website or any other Website server ("Information"); and
c.
any goods or services offered, accessed, obtained or purchased through the Website by you ("the User").

This Terms governs the use of the Website, the sale and purchase of products or services at AST Global through the Website and limit the liability of AST Global and its associated companies, holding companies, subsidiaries, employees, agents, contractors and any third party Information provider (collectively "AST") in relation to any such use, Information, goods and services.

Part I : Terms regarding the Use of the Website

Disclaimer of Warranties
You expressly understand and agree :
Your use of the Website is at your own risk. To the extent permitted by law, A
ST expressly disclaims any responsibility, representation or warranty ( explicit and implicit ):
a.
in relation to the quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, the Website or the Information;
b.
in relation to any goods or services accessed, offered or obtained through the Website or pursuant to the Information;
c.
that any access to the Website or the Information will be uninterrupted or error free or that the Information does not contain any viruses, or contaminating or destructive properties;
d.
that the Information will not be objectionable or offensive to the User or any other person; or
e.
for any error, omission or misstatement in or arising from the Information.

AST does not endorse or recommend any person, organisation, name, product or service referred to in the Information, nor does the Information constitute AST's views or opinions. AST will not be a party to any transaction between the User and any third person in any way relating to the Information or made through the Website unless and only to the extent expressly stated in writing otherwise.

Copyright
The Information may be protected under intellectual property laws and rights (including without limitation laws protecting copyright). If the User downloads, copies, transmits, publishes, stores or otherwise uses the Information without the consent of the owner of such rights, the User may infringe such laws or rights. It is the User's responsibility to determine whether any such infringement ("Copyright Infringement") will occur.

Limitation of Liability
You expressly understand and agree that to the extent permitted by law, AS
T shall not be liable to the User or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) for:
a.
any direct loss;
b.
any consequential, indirect, incidental, special or exemplary loss (including without limitation loss of revenue or profits, goodwill, use, data or other intangible losses); and
c.
the User's liability to any other person, which is suffered or incurred by the User or any other person arising under or in any way out of the Information or the use of the Website.

Provision of Service & Data
All services offered on the Website ("Services") shall, unless explicitly stated otherwise, be subject to these terms and conditions. You understand and agree that AS
T assumes no responsibility for the timeliness, deletion, mis-delivery or failure of the provision of any Services.

You understand that the technical processing and transmission of the Services may involve :
a.
transmissions over various networks; and
b.
changes to conform and adapt to technical requirements of connecting networks or devices.

AST shall, accordingly, in no circumstances, be liable for any failure of any Services in whole or in part or for your inability to gain access in whole or in part to such Services due to the delay or failure of any communication networks or any party providing such access.

Registration
You may be asked to fill in one or more than one of our registration or application forms (on-line or otherwise) before certain Services become available to you. In filling in those forms, you undertake to :
a.
provide true, accurate, current and complete personally identifiable information about yourself as required;
b.
provide true, accurate, current and complete information about any contents posted or offered by you through any Websites ("Other Information"); and
c.
maintain and promptly update your personally identifiable information and Other Information to keep it true, accurate, current and complete.

If you provide any Other Information or personally identifiable information that is untrue, inaccurate, not current or incomplete, or AST has reasonable grounds to suspect that such is untrue, inaccurate, not current or incomplete, AST has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

Minors
If you are under the age of eighteen, a minor or not capable of assuming legal responsibility, you should seek advice from your parents or guardians as to the meaning and consequences of these terms and conditions before using any of the Services. You must not provide us with your personally identifiable information unless you have received the consent from your parents or guardians. AS
T presumes that every User of the Websites has the requisite capacity required for any use of any of the Services and, by using any of the Services, you undertake and warrant to us that you have the requisite capacity. AST is not obliged to verify the age or capacity or any Users, but in the event it is discovered that any Users lack the requisite capacity, AST reserves the rights as may be available against such Users, or the parents or guardians of such Users, including the right to be indemnified by them against all the loss or damage suffered by us as the result of the said lack of capacity or to cancel their registration and terminate their access to the Website.

AS
T Privacy Policy
Personally identifiable information is subject to our Privacy Policy. Please see our Terms of Privacy Policy & Personal Data Collection.

Account PIN & Password
You will receive a password and/or Personal Identification Number ("PIN") upon completing our on-line registration form. You are responsible for maintaining the confidentiality of the said passwords and PIN, and are fully responsible for all activities that occur under those passwords or PIN. You agree to
a.
immediately notify AST of any unauthorized use of your passwords or PIN or any other breach of security; or
b.
ensure that you exit from your passwords or PIN at the end of each visit to the Websites. AST cannot and will not be liable for any loss or damage arising from your failure to comply with this clause 9 or your use of any digital or electronic certificates in connection with the Services.

You acknowledge that the said passwords and PIN are confidential and must not be disclosed to any other person(s) under any circumstances. Any words, action or conduct whether intentional or unintentional, by you breaching that confidentiality shall render you liable to AST for all losses and damages thereby caused. You shall take all necessary precautions to maintain the confidentiality of the said passwords and PIN. You hereby agree and acknowledge that the use of the Services by any person whatsoever (whether authorised by you or not) with those passwords and PIN shall constitute and be deemed the use of the Services by you. You shall notify AST immediately of any actual or possible unauthorised use of those passwords and PIN and shall confirm the same in writing without delay to AST. Until AST has received such written confirmation you shall have no claim against AST and shall be liable to AST for all losses and damages incurred by AST in respect of any use of the Services whether authorised by you or not.

You acknowledge and agree that the only duty of AS
T is to verify those passwords and PIN and AST shall not be liable in respect of:
a.
any loss or damage suffered by you or any other person as a result of any failure to effect or execute instructions through various electronic delivery channels or perform any obligation thereunder where such failure is attributable either directly or indirectly to any circumstances or events outside our control: and
b.
any other loss or damage whatsoever suffered by you or by any other person as a result of any instructions through various electronic delivery channels given with the correct password and/or PIN.

Confidentiality
You agree and accept that, given the nature of the Internet, AS
T does not warrant (and accepts no responsibility for) confidentiality of any transmission of personally identifiable information, other Information or data through the Website. AST's current practice is to take reasonable steps to maintain confidentiality.

User's Obligations
In consideration of AS
T allowing you to access to the Information and/or the Website, you agree:
a.
not to carry out or allow any Copyright Infringement;
b.
not to use the Information or the User's access to the Website for any illegal, improper, obscene or defamatory purpose;
c.
to take all steps to ensure the Information does not damage the User's information or systems;
d.
to ensure that all information which you provide to the Website is true and accurate to the best of your knowledge;
e.
to AST conducting research on access to the Information;
f.
to all AST's disclaimers and limitations of liability set out in this notice;
g.
to AST's personal data policies current from time to time applying; or
h.
not to assign your rights to any third parties without the prior written consent of AST.

Third Parties Websites
The Website may contain materials produced by third parties or links to other websites. AS
T accept no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to the Website) which are not under AST's direct control. When you activate any such links, you leave the Website and access such sites or pages at your own risk and AST shall not be responsible or liable for any contents, advertising, products, or other materials on or available from such sites or pages. You further acknowledge and agree that AST shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such contents, goods or services available on or through any such sites or pages. AST reserves the right to require the removal of any link from another website to the Website which is installed without obtaining the prior written consent of AST.

Dealing with Advertisers
Your correspondence or business dealings with, or participation in promotion of third parties placing advertisements on the Website or other parties found on or through the Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and those third parties. You agree that AS
T shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.

Online Payment
Introduced or mentioned in or via the Website being effected by the payment platform provided by us, notwithstanding anything herein contained, AS
T shall not be liable to you for and in respect of any loss or damage (including indirect and consequential losses and damage) suffered by you in connection with any on-line payments made by you by reason of :
a.
any failure, delay, interruption, suspension or restriction of the transmission of any information or message from any payment gateways of the relevant banks and/or third party merchants for processing credit/debit/smart card or other payment facilitating mechanism;
b.
any error in or omission from any information or message transmitted from the said payment gateways;
c.
any breakdown, malfunction or failure of those gateways; and
d.
anything arriving out of or in connection with them.

Modifications of Services
AS
T on reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that AST shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.

No Resale of Services
You undertake not to reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of the Services, use of the Services, or access to the Services.

Public Disclosure of Information
Before you send any contents, other Information or personally identifiable information, you must check whether you are sending it in the public area of the Website. If you are sending it in the public area, you acknowledge that you are doing so voluntarily and that
a.
AST is granted a world-wide, royalty free license to reproduce, modify, adapt and publish such contents for as long as you elect to continue to include such contents in the Website;
b.
any person may use such contents for the purpose of exchanging email/ emails or chatting between or amongst Users or introducing you to Users. All such Contents you voluntarily make available in the public area are not to be regarded as being collected by AST;
c.
AST shall not be liable for any claims or loss arising out of such contents which are untrue, misleading, defamatory, indecent or dangerous in nature. AST shall have the right to remove any content which AST determines it as inappropriate; and
d.
AST shall not in any event be liable for any claim in relation to such contents.

Indemnity
User agrees to hold AS
T harmless and indemnify AST against all losses, damages, claim, demands, proceedings, liabilities, costs (including legal costs), and expenses in connection with your use of the Website in breach of the terms and conditions herein or negligently.

Availability and Suitability of Services
AS
T does not warrant that the information or materials contained in the Website are current or accurate or that any of the products or services featured on the Website is available. AST may change the materials appearing on the Website at any time without notice.
 
Part II : Terms and Conditions for Purchase

Purchase of Products and Services
a.
Once you confirmed your purchase on the Website, it cannot be cancelled. AST will not offer any refund or exchange on the purchased product or service.
b.
AST retains the title of the product until the purchase price is fully paid. Risk shall pass to the customer when the product is delivered to the customer.
c.
If the product is found not fitting after the product is delivered, customer is entitled to request for an exchange to another model. AST reserves the right to decline the request for an exchange. Customer needs to pay 30% of the product price as administration fee. However, no refund will be arranged in any event. If there is any accessory attached to a product, the accessory shall be returned together with the product, otherwise the retail value of the accessory would be charged or deducted from refund. The invoice of the purchase shall also be returned to AST for cancellation.

Delivery Service
You are entitled to delivery service when you purchase at
AST.
a.
You may enjoy delivery service within HKSAR MTR station only at HKD20 when you purchase from us.
b.
You may enjoy delivery service to door only at HKD80-HKD200 when you purchase from us.
c.
The full amount of product price or any outstanding amount of product price shall be fully settled at the time of delivery. Otherwise, AST shall have the right to decline delivery and forfeit any deposit.
d.
Delivery service is only available in MTR station on Hong Kong Island, Kowloon, New Territories, and Tung Chung of Hong Kong Special Administrative Region.
e.
Delivery service is not available at Frontier Closed Areas.
f
Delivery is available on Monday to Saturday, but not available on Sundays and public holidays.
g.
If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, AST shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within the control of AST or not.
h.
You shall give not less than 2 hours' notice (Sunday and public holiday excluded) to our Customer Service Department in respect of any request for change in delivery time, delivery of additional purchase, or change of purchased item.
i.
If installation is required for any item, such installation fee is not included in the delivery fee.
j.
In case of any dispute, AST' determination shall be final.

3-day Exchange Guarantee
AST guarantees the exchange of product within 3 days of purchase if the product fails to meet manufacturer's standards. If the product is within the manufacturer's warranty period, customer may choose to return the product to the manufacturer or its authorized dealer for repair.
a.
At the time of product exchange, customer must present the original receipt and/or invoice to AST for cancellation.
b.
Packing, accessories, user guide and blank warranty card(if any) should be returned together with the product in good condition for exchange or refund.
c.
The product to be returned should not be damaged, stretched, defaced or contain any trace of water damage.
d.
3-day Exchange Guarantee is not applicable to product which has been registered on-line for warranty service.
e.
3 day Exchange Guarantee is not applicable to product that has undergone any repair.
f.
All gift items must be returned together with the returned products, otherwise the retail value of the gift item would be deducted from refund.
g.
3-day Exchange Guarantee does not apply to specified products.
h.
You need to bring the product to our store, or arrange the product to be inspected by the authorized dealer, within 3 days from the date of purchase or receipt of the product.
i.
If our staff in our store is not able to confirm that the product has failed to meet the manufacturer's standards, you need to contact the authorized dealer for inspection.
j.
In case of any disputes, AST' determination shall be final.
k.
Special Goods Return Policy for specified products
If the product is found not meeting the manufacturer's standard within 3 days from purchase, you need to contact the authorized dealer directly for follow up.
Authorized dealer will inspect the product to ascertain its condition.
Authorized dealer will deal with you directly on any exchange or repair.
Authorized dealer reserves the right to make any final determination.
Part III : General Terms

Assignment and Termination
Unless otherwise expressly stated herein, your rights under these terms and conditions are not assignable. A
ST reserves the right to deny access to or the use of the Website by any User at any time without prior notice.

Law and Severability
The Terms shall be construed in accordance with, and this agreement is governed by the laws of the Hong Kong Special Administrative Region of the Peoples' Republic of China ("Hong Kong") and each part of these terms and conditions shall apply to the extent permitted thereby. Any part of these terms and conditions which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of these terms and conditions nor affect the validity or enforceability of that part in any other jurisdiction. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

Enquiries
Should you have any enquiries concerning our Privacy Policy and seek help for services which are provided by A
ST, please feel free to contact our Customer Services Manager ;

Customer Services Manager

AST GLOBAL
Unit 12, 13/F, Tower 2, Tak Fung Industrial Centre, 168 Texaco Road, Tsuen Wan
Hong Kong
Fax: (852) 39094773
Email Address: cs@astglobalshop.com

Please note that these terms and conditions may be amended from time to time without prior notice. You are advised to check it on a regular basis.
 
Where this disclaimer is available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
 

 


Special offer to member registration   [2014-05-15]
Some of the items and special price offer to member only. Intended buyer "MUST" registered as member and login to get this benefit!!!
Paypal request Document   [2013-04-06]
All Paypal payment have to provide your ID Card/Driving License and the letter of proof of your address for shipping. (E.g. Mail from Water supplier / Mail from Electro supplier)
Vedio Introduction   [2011-12-23]
Vedio introduction for listed hot items are availiable on our wesbite now.
PURCHASING CARD ACCEPTED NOW AT AST GLOBAL   [2011-08-23]
PURCHASING CARD IS NOW ACEEPTED BY AST GLOBAL SHOP. WELCOME FOR GOVERMENT DEPARTMENT AND ANY OTHER ENTERPIRSE'S ENQUIRY!!
NEW ITEMS ONLY AVAILIBLE FOR AST GLOBAL SHOP'S MEMBER   [2011-05-04]
All speical hot and new items availiable for members only!!
Seeking agent / representative in Australia, New Zealand & Dubai   [2010-03-16]
Please refer "Cooperation"
Email delay for yahoo's email account   [2010-03-12]
For those customer using yahoo email account encounter delay on receiving AST's email. The delay normally take 4-10 hours. Please try to use non yahoo email account when sending email to AST.
New payment gateway   [2009-12-24]
Alipay on this webpage (Accept CNY [RMB] only ; Accept "Instant Credit" service only, pick-up/delivery will be available upon payment cleared on Alipay)
Product Description   [2009-10-05]
AST Global selling all product with original accessories. Details please refer supplier's website (e.g. Samsung, Nokia)
Product list   [2009-09-21]
There're limit products we have uploaded on the website. We will keep upload those products a.s.a.p. We're welcome for all enquiry by phone : (852)31053202 & email : info@astglobalshop.com
  


 
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